At Boundra, we are pet-friendly and gladly welcome our guests' furry friends during their stays. However, we have certain guidelines and a pet fee in place to ensure the preservation of our homes' delicate luxury furniture and linens. In accordance with our "Good Neighbor Policy," we kindly request that pets be kept on a leash when outdoors to prioritize their safety and that of our neighbors. Additionally, please remember to clean up after your pets. It is strictly prohibited to allow pets on beds, indoor or outdoor furniture, Tesla vehicles, or spa facilities. Pets should not be left unattended unless they are properly crated. As a pet owner, you will be held responsible for any damage caused, and the charges will be applied to your registered payment method. If you wish to bring your pet along, a pet fee of 150€ per pet will be added to your check-out bill. This fee compensates the cleaner for the additional work required after a pet's stay. Please note that this fee does not cover damages resulting from violations of our pet policy.

Please be aware that Boundra cannot be held responsible for weather conditions, personal emergencies, or changes in your schedule. In the event that you need to cancel your reservation due to inclement weather or illness, guests who have purchased travel insurance through allianztravelinsurance.com can file a claim with Allianz, as they offer packages that cover illness and weather-related issues.

To ensure the safety of our guests, there is a ring camera installed on the exterior of the main entrance of each Boundra apartment. Please note that there are no cameras inside the Boundra apartments.

By making a booking, you agree that if law enforcement, fire, or security personnel need to visit the Boundra home during your stay, both the authorities and Boundra have the right to request you and any accompanying individuals to vacate the property immediately, without providing any credits or refunds.

A minimum stay of 31 nights is required for all Boundra homes. However, if there is a gap between existing bookings, we do accept reservations for 1 or 2 nights. In such cases, you can easily make the booking through the app's automatic process.

Check-in time begins at 4:00 pm, and check-out should be completed by 11:00 am. To ensure sufficient time for thorough cleaning of the home according to Boundra standards before the arrival of the next guest, we regretfully cannot accommodate early check-ins or late check-outs. However, our Concierge team is more than happy to assist you in finding engaging activities or recommending delightful dining options to help you make the most of your time. Feel free to reach out to them via text at +33734302934.

Most Boundra locations are suitable for children and we warmly welcome them. However, please note that some homes may have safety considerations for small children. By making a booking, you agree to carefully review the "children safety" and "before you book" sections and ensure that you do not leave your children unattended during your stay.

If your check-in date is more than 14 days away, you have the flexibility to reschedule your stay or receive Boundra credits equal to the full value of your trip. These credits can be used for any future stay at any Boundra property. However, if your check-in date is less than 14 days away, rescheduling your trip is no longer an option. In such cases, we will relist your dates and attempt to rebook them. If we are successful in rebooking the property, you will receive Boundra credits for the dates that have been rebooked. Alternatively, if you have a colleague or friend who can utilize your reserved dates, you can sell or gift them. Please inform our Concierge team of the recipient's name and email address. By completing a booking, you acknowledge and understand that Boundra does not offer refunds but provides credits under the specified conditions.

Discounts and promotions can only be applied during the check-out process within the Boundra ecosystem. They cannot be applied retroactively to past stays or bookings that have already been confirmed. Promotions are not applicable to trips that were previously canceled and then rebooked for the same dates. Furthermore, promotions cannot be converted into credits or cash.

Credits cannot be applied to past stays or bookings that have already been made. Similarly, credits cannot be used for trips that were previously canceled and then rebooked for the same dates. They are non-transferable and cannot be converted into cash. Credits can only be applied during the check-out process within the Boundra ecosystem.

By making a booking, you agree to our strict no-smoking or vaping policy inside any Boundra property.

Boundra is an ideal choice for those who embrace adventure, seek new experiences, and appreciate cutting-edge technology. Our properties are often located in inspiring and off-the-beaten-path destinations, including high cliffs or steep drives. We take pride in equipping our homes with the latest smart home technology. However, we understand that not everyone may share the same level of enthusiasm or comfort with these functionalities as we do. Therefore, we strongly recommend carefully reading our policies and thoroughly reviewing the description of each property before making a booking. If you have any questions, our Concierge team is available via text to provide further assistance.

Upon arrival, if you notice any damage, please notify our Concierge team via text at +33 1 23 45 67 89 on the day of your arrival. During your stay, you are responsible for any damage caused to the apartment, furniture, or equipment. The well-being of you and your party, including the supervision of children, is solely your responsibility. You acknowledge that all activities undertaken during your stay are at your own risk and agree to comply with local laws, such as staying away from risky areas and practicing safe activities.

The use of open flames, including candles, is strictly prohibited, with the exception of birthday candles on a cake or fires in designated fire pits or fireplaces provided by Boundra.

To make a booking at Boundra, the minimum age requirement is 21 years old.

If you plan to host an event or engage in professional projects during your stay, we kindly request that you confirm these arrangements with our Concierge team in advance. When booking an event, please note that a deposit, event rates, and a contract will be required. For further information or to initiate the event planning process, please email remy@boundra.com.